Johanne
Larsen
Digital Implementation Consultant
I bridge the gap between users, business, and technology, with 10+ years of hands-on experience from IT operations to UX and implementation.
Selected projects
Service Portal Project
Coordinated the delivery and user experience of Tryg's ServiceNow Service Portal. Collected service catalogue items, ran UATs, and channelled structured feedback to the development team ahead of launch.
Fault Visitation UI
Joined mid-project as UX specialist. Took ownership of the UI design, built a working front-end prototype, and ran testing with end users, bridging product vision and technical implementation.
Notification MVP
Designed flows and messaging templates for SMS, email, and internal system notifications during a 10-week product internship. Scoped and shipped as a real product launch.
Business Process Analysis & RPA
Mapped cross-functional business processes to identify automation potential. Coordinated RPA implementation including FRS and business-development collaboration.
Where I add value
Service & Process Design
I design and implement service processes that actually work in practice, including service portals, knowledge bases, and request fulfilment flows. I've owned processes, measured compliance, and matured them over time in complex IT organisations.
Product & Requirements
I translate user needs and business goals into clear requirements, prototypes, and functional specs that development teams can act on, from research and ideation to stakeholder alignment and sign-off.
Digital Implementation
I coordinate the people, decisions, and documentation that make implementations land, without losing sight of the end user. Comfortable working across UX, development, and management simultaneously.