Designer

Hello, I’m Johanne

UX + UI + Product

Digital Design • UX/UI • Visual Identity • Frontend •
Branding webdesign ux ui
Branding cafe mock-up
branding app design ux ui
branding webdesign ux ui

Experience

Process Manager @ Tryg /  2020 to 2022

  • Process owner for the Service Request Fulfilment process in Tryg
  • Participating in the implementation of ServiceNow, including testing and involving relevant stakeholders.
  • Managing the implementation of an end-user Service Portal, in collaboration with the project team, UX/UI team, and development team
  • Developing Sharepoint sites for knowledge sharing

Service Manager @ NNIT /  2015 to 2018

  • Responsible for the process of Server Deployment and Decomissioning.
  • Driving the process within my assigned area in order to meet KPI’s.
  • Ensuring cooperation between operational units and minimizing roadblocks.
  • Monitoring process compliance and educating about procedures.
  • Developing and updating documentation.

Advanced Support Center Analyst @  NNIT  /  2013 to 2015

  • Useradmin and 2nd line support
  • KCS coach for Useradmin team
  • Frontloading tasks and documentation of procedures
  • Creation of user guides, manuals, and templates
  • Project Coordination

Service Desk Assistant @  IMT  /  2010 to 2013

  • Useradministration
  • 1st and 2nd line IT support
  • Coordinating and dispatching tickets to relevant teams
  • Project coordination

Education

AP Degree in Multimedia Design @ KEA /  2022 – 2024

KEA’s AP degree in Multimedia design focuses on the key areas for “Visualization”, “Design”, “Communication”, and “Business”. I’ve been learning UI/UX design and research, web design (html5, CSS), basic animation (Javascript), content creation, adobe creative products, WordPress, and project management. For my third semester, I am doing a self-arranged study exchange at Universidad de Medellín, Colombia.

AP Degree in Leadership and Management @  Cph Business Academy  /  2015 to 2020

The Academy Profession Degree in Leadership & Management is targeted at current and future leaders in the private and public sectors. The study program offers courses that provide insights into organizational psychology, coaching & conflict management, organizational change management, process facilitation, project management, positive psychology, understanding business management, etc.

Office Assistant, Public Administration @  Niels Brock  /  2005 to 2009

Skills & Competencies

Figma
Adobe XD
Adobe Illustrator
Adobe Indesign
Adobe Photoshop
Procreate

HTML, CSS, JS
Bootstrap
WordPress
Shopify

Notion
MS Teams
MS Sharepoint
ServiceNow

Design Thinking
Process Mgmt.
Prosci Change Mgmt.
IT Service Mgmt.
Project coordination

Featured Projects

KUNE Festival @ KEA

A group project where we developed a new visual identity, SoMe guidelines an a new website for Kune Festival.

Tools used: Figma, HTML, CSS, JS, Adobe Illustrator, Notion

My roles: Project coordinator, design documentation, coding responsible

UniAmigo @ Universidad de Medellín

A group project, developing a design system for an app for students in Colombia.

Tools used: Adobe XD, Figma, Adobe illustrator

My roles: UI design, UX research

Jolly Café @ Universidad de Medellín

Creating a design system, logo, and branding for a fictive coffee shop.

Tools used: Adobe Illustrator, Adobe Photoshop, Figma

My roles: Creating the design system, patterns, and mock-ups.

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