Hello, I’m Johanne

UX + UI + Product

Digital Design • UX/UI • Visual Identity • Frontend •
Branding webdesign ux ui
Branding cafe mock-up
branding app design ux ui
branding webdesign ux ui


Process Manager @ Tryg /  2020 to 2022

  • Process owner for the Service Request Fulfilment process in Tryg
  • Participating in the implementation of ServiceNow, including testing and involving relevant stakeholders.
  • Managing the implementation of an end-user Service Portal, in collaboration with the project team, UX/UI team, and development team
  • Developing Sharepoint sites for knowledge sharing

Service Manager @ NNIT /  2015 to 2018

  • Responsible for the process of Server Deployment and Decomissioning.
  • Driving the process within my assigned area in order to meet KPI’s.
  • Ensuring cooperation between operational units and minimizing roadblocks.
  • Monitoring process compliance and educating about procedures.
  • Developing and updating documentation.

Advanced Support Center Analyst @  NNIT  /  2013 to 2015

  • Useradmin and 2nd line support
  • KCS coach for Useradmin team
  • Frontloading tasks and documentation of procedures
  • Creation of user guides, manuals, and templates
  • Project Coordination

Service Desk Assistant @  IMT  /  2010 to 2013

  • Useradministration
  • 1st and 2nd line IT support
  • Coordinating and dispatching tickets to relevant teams
  • Project coordination


AP Degree in Multimedia Design @ KEA /  2022 – 2024

KEA’s AP degree in Multimedia design focuses on the key areas for “Visualization”, “Design”, “Communication”, and “Business”. I’ve been learning UI/UX design and research, web design (html5, CSS), basic animation (Javascript), content creation, adobe creative products, WordPress, and project management. For my third semester, I am doing a self-arranged study exchange at Universidad de Medellín, Colombia.

AP Degree in Leadership and Management @  Cph Business Academy  /  2015 to 2020

The Academy Profession Degree in Leadership & Management is targeted at current and future leaders in the private and public sectors. The study program offers courses that provide insights into organizational psychology, coaching & conflict management, organizational change management, process facilitation, project management, positive psychology, understanding business management, etc.

Office Assistant, Public Administration @  Niels Brock  /  2005 to 2009

Skills & Competencies

Adobe XD
Adobe Illustrator
Adobe Indesign
Adobe Photoshop


MS Teams
MS Sharepoint

Design Thinking
Process Mgmt.
Prosci Change Mgmt.
IT Service Mgmt.
Project coordination

Featured Projects

KUNE Festival @ KEA

A group project where we developed a new visual identity, SoMe guidelines an a new website for Kune Festival.

Tools used: Figma, HTML, CSS, JS, Adobe Illustrator, Notion

My roles: Project coordinator, design documentation, coding responsible

UniAmigo @ Universidad de Medellín

A group project, developing a design system for an app for students in Colombia.

Tools used: Adobe XD, Figma, Adobe illustrator

My roles: UI design, UX research

Jolly Café @ Universidad de Medellín

Creating a design system, logo, and branding for a fictive coffee shop.

Tools used: Adobe Illustrator, Adobe Photoshop, Figma

My roles: Creating the design system, patterns, and mock-ups.