Johanne
Larsen
Digital Product & Implementation Consultant
I bridge the gap between users, business, and technology, with 10+ years of hands-on experience from IT operations to UX and implementation.
Selected projects
Service Portal Project
Owned the requirements and user experience for Tryg's ServiceNow Service Portal as Service Request process owner. Defined the service catalogue, led user-acceptance testing, and translated structured feedback into developer-ready specs through to launch.
Fault Visitation UI
Joined mid-project as UX specialist. Took ownership of the UI design, built a working front-end prototype, and ran testing with end users, bridging product vision and technical implementation.
Notification feature
Designed flows and messaging templates for SMS, email, and internal system notifications during a 10-week product internship.
Business Process Analysis & RPA
Mapped cross-functional business processes to identify automation potential. Coordinated RPA implementation including FRS and business-development collaboration.
Where I add value
Service & Process Design
I map out existing processes and look for ways to streamline and improve, with workflows and digital tools.
Product & Requirements
I translate user needs and business goals into clear requirements, prototypes, and functional specs and secure close collaboration with development.
Digital Implementation
I coordinate the testing, decisions, and documentation that make implementations land, without losing sight of the end-user.